Refund Policy
Legal notice
This Legal Notice establishes the general conditions related to the refund policy applicable to the services offered by Tours Splash Ride MD, a company dedicated to the organization of excursions and tourist experiences in the province of Puerto Plata, Dominican Republic.
This policy aims to inform customers clearly and transparently about the conditions under which they can request refunds related to bookings, payments or services purchased through the website, by phone, email or any other means of contracting authorized by the company.
By making a reservation or contracting any of the services offered by Tours Splash Ride MD, the client acknowledges having read, understood and accepted the conditions established in this refund policy, as well as the other legal terms published on the website.
Tours Splash Ride MD is committed to acting responsibly and reasonably in handling requests related to cancellations, modifications, or refunds, taking into account the specific circumstances of each case, the nature of the booked service, and the company's operating conditions.
Refund requests must be submitted through the company's official communication channels, including email or the contact methods available on the website. The customer must provide the necessary information to identify the corresponding booking, including the name of the booking holder, the service date, and any other relevant information that allows for verification of the transaction.
The company may evaluate each refund request individually, considering factors such as the date of the request, the conditions of the contracted service, operational availability and any extraordinary circumstances that may affect the provision of the service.
In certain situations, including adverse weather conditions, safety reasons, technical failures, unforeseen circumstances, or events beyond the company's reasonable control, Tours Splash Ride MD may modify, reschedule, or cancel a tour in order to ensure the safety of participants and the quality of the service offered.
In these cases, the company may offer reasonable alternatives to customers, such as rescheduling the service to another available date, substituting it with an equivalent activity, or evaluating a possible refund where appropriate according to the circumstances of the case.
Tours Splash Ride MD will not be responsible for additional expenses incurred by customers outside of the contracted service, including external transportation, accommodation, personal insurance, or other indirect costs related to trip planning.
The company reserves the right to review, update, or modify this refund policy at any time to adapt it to operational changes, service improvements, or updates in applicable regulations. Any modifications will be published on the official website and will take effect upon publication.
This Legal Notice forms part of the general policies that regulate the use of the website and the contracting of services of Tours Splash Ride MD, and must be interpreted in conjunction with other legal documents available on the platform, such as the Terms and Conditions of Use, the Privacy Policy and any other applicable regulations.
Any controversy that may arise from the interpretation or application of this policy will be resolved in accordance with the legislation in force in the Dominican Republic and subject to the jurisdiction of the competent courts of the country.
Refund Policy: basics
This Refund Policy is based on Tours Splash Ride MD's commitment to offer its customers a transparent, responsible service based on principles of good faith, clarity of information and respect for consumer rights.
The purpose of this policy is to establish a clear framework governing the conditions under which requests for refunds, modifications, or adjustments to the tourism services offered by the company can be processed. This aims to ensure that customers are aware in advance of the rules governing the booking of excursions, reservations, and other services provided by Tours Splash Ride MD.
Adventure tourism activities, such as buggy tours and other outdoor excursions, can be influenced by external factors beyond the company's direct control, such as weather conditions, route safety, equipment maintenance, or unforeseen situations that may affect the normal operation of services. For this reason, it is necessary to establish a clear policy that allows for the fair and organized management of any situation related to changes or refund requests.
The foundations of this policy also stem from the need to maintain a balance between customer rights and the company's operational responsibilities. Tours Splash Ride MD organizes its activities through advance planning, staff allocation, vehicle preparation, logistical coordination, and other resources that are integral to providing the tour service. Consequently, any modification or request related to a reservation must be evaluated considering these operational elements.
Furthermore, this policy seeks to promote a relationship of trust between the company and its customers, ensuring that any situation related to cancellations, modifications or possible refunds is handled responsibly, objectively and in accordance with the previously established conditions.
Tours Splash Ride MD is committed to reviewing each request reasonably, seeking to offer appropriate solutions when circumstances allow, always respecting the operating conditions of the service and the rules established on the website.
This document forms part of the set of legal policies of the Tours Splash Ride MD website and should be interpreted in conjunction with the Terms and Conditions of Use, the Legal Notice, the Privacy Policy and any other regulations published on the company's digital platform.